Our primary users are biomedical technicians and healthcare workers in African hospitals and clinics, particularly those in low-resource settings where access to manufacturer support and specialist engineers is limited or non-existent. These are the individuals responsible for diagnosing, repairing, and operating critical medical equipment, often with little training, documentation, or real-time assistance.
Secondary beneficiaries include health facility administrators and patients. By reducing equipment downtime and ensuring more machines are fully functional and properly used, INGENZI Tech indirectly improves operational efficiency, diagnostic accuracy, and ultimately, patient care outcomes.
We also serve the broader ecosystem of public health systems, NGOs, and healthcare donors, who benefit from greater equipment uptime, better maintenance tracking, and a reduced need for repeated donations or replacements.
As the platform grows, we plan to extend support to clinical educators and medical training institutions, enabling them to use the AI assistant and global forum as practical learning tools for building local biomedical capacity.
